Frequently Asked Questions

Please read our FAQ before sending us a message.

How is PMJJewel.com different?

PMJJewels.com brings you a completely different jewellery buying experience online. On PMJ, you buy the product only after you see it LIVE over video call & are sure about the size & design.
Our Jewellery Expert will get on a video call with you & display the products short listed by you for you to make your final selection.
Expect advice on the metal, design, diamond quality & more from the jewellery expert over video call.
Once you have finalised the jewellery, you can make the payment online & get the jewellery delivered anywhere in India & USA for free!

Where is PMJ Jewels located?

PMJ Jewels Flagship Store is situated in the land of Nizams, Hyderabad – Banjara Hills. With 3 stores in Hyderabad, one in Vijayawada & 1 coming up in Vizag along with 23 sales offices across South Indian states, we are always close to our clients.

Do you have stores? Can I visit you to see the jewellery?

Yes, PMJ retails through 5 boutiques & 23 sales offices currently. You are most welcome to visit to stores & experience PMJ Jewels

Where is your jewellery made?

We have in-house manufacturing units across South India & Central India. The jewellery is designed by award winning designers spread all over India & the diamonds used in PMJ Jewellery are sourced from Antwerp, Belgium.

I can't find the piece I wanted on the site any more. Can I still order it?

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Please contact PMJ Customer Delight team.

How should I place an order online?

Please follow these simple steps:

1. Select your piece(s) of Jewellery and ‘Add to cart’.

2. View these jewellery added to cart over video call to make your final selection.

3. Make an online payment for the selected items via a link sent to you over e-mail/sms

4. Get products shipped directly to your location across India & USA for Free!

Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

How to Cancel an Order?

Please contact our Customer Delight team at +91 80088 86888 to cancel your orders.

Can I commission a custom design?

Yes, we have jewellery designers who will work with you one on one to make youre dream jewellery a reality.

You can also customize the gold karatage and the diamond colour-clarity combination online as per your choice.

Can I get the jewellery in a different gemstone or metal not offered on PMJ?

Please call our Customer Delight team and they will help you with possible choices.

Do pendants come with the chain?

Yes, we do have a selection of chains to offer you. However, the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

Can I order a ring in a size that isn't offered on the site?

No, our apologies as of now we do not accept orders for custom sizes.

Does PMJ sell Conflict Free diamonds?

Rest assured, PMJ Jewels uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized certification companies.

What will my packing be like?

Your jewellery will arrive in exclusive PMJ boxes.

Is my jewellery authentic and certified?

All diamond and gemstone jewellery bought from PMJJewels.com is certified by SGL, IGI or GIA and all gold jewellery bought from PMJJewels.com is BIS hallmarked.

Wide Range

Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!

No Middle Men

We’ve taken care to ensure we avoid any costing involved in middlemen, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.

Certified Solitaires

Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).

Conflict Free Diamonds that are Responsibly Sourced

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At PMJ we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.