Terms and Conditions

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein).

Definitions

“Jewellery” means the jewellery that is pre-designed or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on “as is” basis. “Mounts” are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. “Loose Diamonds” are individual diamonds that can be bought without being set on Mounts.

Description of Services

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.

This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and ready-made Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.

Order
Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

Add the selected diamond(s) directly to the shopping cart; or
Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
Call our trained consultants on +91 80088 86888 to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Personal Account Number (PAN) at the time of purchase.

Orders, are normally considered complete only after the payment has been received by PMJ.

To confirm the orders, PMJ may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. PMJ will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, PMJ:

In the case of Loose Diamond or customised jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member; or
In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member.
In the event the bank rejects to honour any payment transaction made by a Member towards an order, PMJ shall have the right to refuse to ship the order to the Member without any liability whatsoever.

Product Availability

PMJ may not own any of the diamonds and other products listed on the Website. In such cases, PMJ only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, PMJ will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, PMJ shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, PMJ shall refund the excess amount to the Member in the manner specified below in this Terms of Use.

Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system errors. PMJ reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at +91 80088 86888.

Gold Weight Variance

The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser gold weight than the value paid for, the Company will refund such differential amount to the Customer.

Advance / Part Payment

PMJ may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by PMJ to the Member in the event of cancellation of the order for any reason whatsoever.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Card-holder having exceeded their pre-set limit.

Refunds

Any refunds due by PMJ to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:

Credit card: The credit card account of the Member will be re-credited with the refund amount by PMJ The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by PMJ within seven (7) business days after the receipt of request for refund by the Member; or
Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, PMJ shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by PMJ

Shipping & Delivery

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

Ration Card ( should be issued in the name of the Member / recipient );
Drivers License;
Permanent Account Number (PAN) card;
Voters Identification card; or
Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”. Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.

All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to PMJ. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.

Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on PMJJEWELS.com are subject to change without notice. Please expect to be charged the price for the PMJ merchandise you buy as it is listed on the day of purchase.

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Card-holder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws

Use of this website shall in all respects be governed by the laws of the state of Karnataka, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Telangana, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.

· All information displayed, transmitted or carried on PMJ is protected by copyright and other intellectual property laws.

· This site is designed, updated and maintained independently by PMJ The content is owned by PMJ You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

· PMJ disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.

· PMJ reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

· PMJ Values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.

· PMJ reserves the right to refuse service to anyone at any time.

· PMJ will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

· PMJ does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

” We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Card-holder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.”