REPUTED AGENCY COURIER SERVICES: PMJ partners with reputed courier agencies to ensure prompt and secure delivery within India as well as international. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.

TRANSIT INSURANCE: All goods will be fully insured by PMJ until they reach you, so your purchase is 100% safe.

ORDER LOST IN TRANSIT: In the unlikely event that an order is lost in transit,

If an order is lost in transportation, we wait 15 days to track it down, and if we are still unsuccessful, we refund you using the payment method you selected when you placed the order.

DOMESTIC SHIPPING

1. Shipping is absolutely free to all locations across India.
2. Takes 5-7 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government.
3. In the unlikely event that the delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer's bank account using the same mode, the payment was made.
4. In case the office address is provided for delivery, please make sure that the department details, employee number, and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery.
5. To prevent misplaced delivery , please keep one of the following identity cards for verification: PAN Card, Driving License, Passport, Voter ID or Aadhar Card.

INTERNATIONAL SHIPPING

1. Takes 1 4-21 working days from the date of dispatch confirmation to deliver product to international address, provided that delivery is not delayed by any governmental authority which includes customs clearance. However, customs clearance procedures can cause delays beyond our original delivery estimates.
2. All prices on our site are in Indian Rupees (INR). Should you require to check the pricing in your local currency you can do so from the options available on the website. Your Credit Card Company or bank will bill you with your local currency at the current exchange rate
3. Presently we ship to limited countries only. International orders do not qualify for free shipping.
4. When ordering outside India, the recipient is responsible for assuring that the product can be legally imported to the destination country.
5. The recipient is the importer of records and must comply with all the laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country that is included in the shipping charges.
6. Customs, duties, and taxes are non-refundable. So, in the event of a shipment that is refused because of any unexpected reason, the cost of the original shipping and any return shipping charges will not be refunded.

• We do not have any return policy for International Orders.

1. To avoid any delay in receiving your order from customs, we strongly suggest the following:
   a) Please provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice and will be used by customs to clear your order.
   b) You will need to provide a valid photo Id proof recognized by the government of the destination country without which your order cannot be exported from India.
   c) Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for only 10 -15 days after arrival in your country before they return it to the sender.
2. The recipient needs to produce a passport or driving license to receive the delivery.
3. For any customer assistance , you can call our number +91 80088 86888 or write to shoponline@pmjjewels.com

PRODUCT PACKAGING

1. We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit.
2. We cannot ensure the handling and damage caused in transit, if any, by courier companies before reaching you.
3. We urge you to NOT ACCEPT any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing.
4. We urge you to prepare a video of the unboxing of your shipment for security purposes.

PRODUCT DELIVERY

1. Orders can be delivered to only Residential and Commercial Locations or to any nearby PMJ Jewels Showroom in India.
2. In case the recipient is not reachable/ available , the same will be returned to our office from where the product has been dispatched.
3. PMJ will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.

RECIPIENT IDENTIFICATION FOR HASSEL FREE DELIVERY

1. Customers will have to enter the correct details of the Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, pin code and contact number.
2. For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
3. We have started One-time password (OTP) verification at the time of delivery with some of our delivery partners, to add an additional layer of security to your order.
4. Please have Proof of Identity handy to be shown to the courier person while receiving your package.
5. Any of the following documents will be accepted as valid proof of identity :
   a) Pan Card
   b) Aadhar Card
   c) Passport

PURCHASE OF GOLD COINS/BARS

1. In case of purchases of Gold coins/Bars the name on the Card used for making the payment, the Photo ID of the cardholder & the buyers' name mentioned in the order should be the same.
2. We require the Photo ID proof (soft copy) to be sent to us for all gold coins/bars that are set for delivery at PMJ Jewels. The order will be processed only after the ID proof is received.
3. In a case where a card has been used to make the payment but does not belong to the purchaser, the photo ID of both the cardholder and the non-card holder will have to be submitted.
4. Following documents will be accepted as valid proof of identity :
   a) Pan Card
   b) Aadhar Card
   c) Passport
   d) Driver's License
   e) Voter's ID

PLEASE NOTE: For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.